Refund Policy

Last updated: June 7, 2025

1. Our Guarantee

CinnRank offers a 14-day money-back guarantee on all paid plans. If you are not satisfied with CinnRank for any reason within 14 days of your first payment, we will issue a full refund — no questions asked.

2. Eligibility for Refund

You request it within 14 days of your initial purchase
You have not exceeded 3 audit reports on the paid plan
Your account is in good standing and not suspended for policy violations

3. Situations Where Refunds Are Not Issued

Refund requests made after 14 days of purchase
Accounts that have used more than 3 audits on the paid plan
Renewal charges — we send a reminder email 3 days before every renewal, giving you time to cancel
Accounts suspended for violating our Terms of Service

4. Yearly and Multi-Year Plans

For yearly or multi-year plan refund requests made after 14 days, we will issue a pro-rata refund for the unused months remaining on your subscription, minus a 10% processing fee.

5. How to Request a Refund

Email us at refunds@cinnrank.com with:

Your registered email address
Your order/payment ID from Razorpay
The reason for your refund request (optional but helps us improve)

We will process your refund within 5-7 business days. The amount will be credited back to your original payment method.

6. Processing Time

Credit/Debit cards: 5-7 business days
UPI: 2-3 business days
Net banking: 5-7 business days

7. Contact

For any refund related queries, email refunds@cinnrank.com or reach out via our Help Center.